Frequently asked questions
- Why should I sign up to Buy2Let?
Buy2Let is a comprehensive accounting tool and is suitable for all landlords from individuals to multi-national enterprises. It utilises Internet integration to enable remote operations but keeps information tracking intuitive. Keep track of properties, mortgages, bills, safety checks, tenants, lodgings, payments. For an enterprise package to manage a property portfolio try Buy2Let.
Sign up now and your first property is free so you can try Buy2Let at no cost.
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- How do I sign up?
You can sign up for an account by clicking the 'Register for Buy2Let Now' link on the login page. Please see the registering help if you require more information.
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- What if I forget my password?
If you forget your passord and remember your login, you can click the 'Forgot your password?' link to have a new password emailed to your registered email address.
If you cannot remember your login, please check any emails received for the details, or email us with as many of the details you registered with as possible and we will send you your login details.
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- How do I manage a property with multiple tenants?
If your property houses multiple tenants you need to create a lodging for each tenant in the property. Every property must have at least one lodging. To create a lodging, first enter the property using 'New Property' on the sidebar or under the list of properties. Then add as many lodgings as required by either entering the number of lodgings in property in the property details, or by using the add lodging under the lodging list, or on the property list. Each lodging can house one tenant.
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- How do I pay for Buy2Let?
Buy2Let is paid for on a pay as you go system. On the first of each month you will be charged for the properties and extra users you have. To add credits to your account use the 'Top up Credits' link on the landlord details page, or the add payment link on the view invoices page. Enter the number of credits you wish to purchase, the total cost plus vat will be shown, then enter the method of payment. This can be either :
- Credit Card
- BACS
- Cheque
Credit Card payments are processed using Worldpay. Buy2Let does not store your credit card details, they are only entered in the secure Worldpay site.
An invoice record will be created once you have submitted the number of credits and purchase method. This will show as processing until confirmation is received from worldpay. If no confirmation is received by the end of the day the invoice will automatically be cancelled.
BACS and Cheque payments require you to send payment within 7 days. You will receive an email confirming the payment details. An invoice may also be printed using the 'invoice' link to the right of the required invoice in the invoice list. Invoices will show as uncertified until payment is received. The uncertified credits will be included in the credit total for 7 days.
'View Credit History' link on the sidebar and landlord details page will show the full credit history, including all invoices, and deductions from your account.
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- What about privacy?
Buy2Let respects our users' privacy. For details, please see the Privacy Policy.
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- Which browsers are compatible?
The website has been tested with Firefox 2.0, Internet Explorer 6.0, and 7.0. It should also work with other browsers. Javascript must be enabled for some functionality to work. Please see your browsers help to enable this. You will also require a PDF reader to view reports.
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